Support & Help
How can we help you?
Find answers to the most common questions or contact our support team directly.
Find answers to the most common questions or contact our support team directly.
Account management
You can cancel at any time. Premium access remains active until the end of the paid period.
Deletion is permanent. All your data, memories and photos will be irreversibly deleted.
In compliance with the Brazilian General Data Protection Law (LGPD), you have the right to request the deletion of all your personal data at any time, at no additional cost. You can also request deletion by email at contato@dngx.com.br.
Frequently asked questions
On the login screen, tap "Forgot my password" and enter your registered email. You will receive a reset link within 5 minutes. Also check your spam folder if you don't find the email in your inbox.
Yes! Remnis supports login via Google and Apple ID. On the login screen, tap "Continue with Google" or "Continue with Apple". The first time, an account will be automatically created with the email associated with the chosen account.
Open the app and go to Settings → My Profile. There you can change your email and password. After saving, a confirmation email will be sent to validate the change.
In the app, tap the "+" button on the main screen and select "New Memory". Give it a name, add a date, a cover photo and start uploading your photos and videos. You can create private memories (just you) or collaborative ones (shared with other people).
Open the desired memory and tap the share icon. You will receive a unique code or link to send to people. Recipients need a Remnis account (or can create one) to join the memory and add their own photos and videos.
Yes. All photos and videos uploaded to Remnis are stored securely on our servers with encryption in transit and at rest. Your files are not accessed by third parties or used for advertising.
Yes. Inside any memory, tap and hold a photo to see the option to save it to your device.
The Free plan allows creating up to 1 memory with up to 20 photos and 300 MB of storage. The Premium plan offers more storage, more memories, video uploads and additional AI Scanner scans. Premium+ further expands limits with unlimited memories and photos.
In the app, go to Settings → My Plan and tap "Upgrade". Payment is processed directly through the App Store (iOS) or Google Play (Android), with automatic monthly or annual renewal, as you choose.
Yes. The subscription renews automatically at the chosen period (monthly or annual). You can cancel at any time before the next billing date in your device's app store settings.
Go to Settings → Notifications inside the app to customize which alerts you want to receive (new photos, invites, comments, etc.). You can also disable all notifications in your device settings.
Check if app notifications are enabled in your device settings. On iOS, go to Settings → Notifications → Remnis and make sure "Allow Notifications" is enabled. If the problem persists, try signing out and back in via the app.
Our support team is available to help. Send an email and we'll respond as quickly as possible.
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